Recently, Apple has declared that iPhone 6 Plus users who experience the unexpected shutdown issue can change their phone’s battery for free at any Apple store or Apple authorized service.
The news came after the company identified a batch of handsets with faulty batteries. Although the company declared that the affected iPhones are safe for use, Apple decreed that all phones from the batch should have their batteries replaced as soon as possible.
According to the tech giant, the problem was isolated to just a single batch of iPhones 6 Plus, manufactured between September and October, last year.
The devices with faulty batteries might shut down unexpectedly, even though the battery level meter shows full. Apple named this issue the touch disease and, for the moment, is seems to be isolated to just one batch.
So, if you are an iPhone 6 Plus owner and you’ve experienced the unexpected shutdown issues, this is what you’ll need to do. First of all, don’t try to tamper with the battery. The next step is to bring the faulty device to your local Apple shop or to an Apple-authorized service.
The shop’s personnel will diagnose your phone and will cross-check the device’s serial number with the list of faulty phones. If your phone is on the Apple’s ‘black list’, the authorized service will change your battery for free.
Subsequently, if you’ve recently visited an authorized service to change your battery for a fee, you can ask the company for a refund.
In addition, the company declared that the free battery change policy is available for three years after purchase. So, if you have problems with your Apple handset, head over to an authorized shop for a quick look under the hood. The chances are that your smartphones might come from the ‘infected’ batch.
During their recent statements regarding the faulty batteries, Apple also aimed to assure its customers that the batteries’ defect will not cause an overload as it did in the case of Samsung.
This year, some Samsung Galaxy Note 7 owners were rushed to the hospital after their handsets exploded in their hands. Apple declared that there’s no reason to concern, as the affected handset will only shutdown.
Apple did not provide any statements regarding why the problem was limited to that one batch or if there are more.
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