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The President of the United States was blocked out of his Twitter personal account for a total of 11 minutes. The reason for this interruption wasn’t any violation of the company’s terms and conditions clauses. Instead, one of Twitter’s employees used her security clearance during her last day within the company to deactivate this particular user.
Former Twitter Customer Officer Was Crowned King for How She Tackled Trump’s Personal Account
On Thursday night, Donald Trump was unable to enter his Twitter account for 11 minutes. The phenomenon couldn’t have passed without authorities signaling the social media company about this misunderstanding. Therefore, Twitter representatives claimed at first that the account was suspended temporarily due to human error.
However, the company changed its statement after only a couple of hours. This time, the accident turned out to be a deliberate intention of a former customer support agent. The person in question went to the office for the last employee’s day of work and deactivated Trump’s account.
The Internet responded mainly with cheers in favor of the anonymous Twitter support officer. The most vocal users were Trump’s critics who even elevated the employee to the level of a hero. Others viewed this episode as entertaining and laughed about it.
The Incident Reverts Back to Old Concerns Regarding the Influence of Tech Companies
On the other hand, this incident uncovers the degree of vulnerability that concerns all Twitter accounts. Previously, Twitter refused to disclose any security measures it took to protect their user who happens to be the most powerful person in the world, namely Donald Trump. This silence suggested that the company implemented additional strategies to ensure the safety of this particular personal account.
Despite these extra layers of security, a corporate worker still managed to reduce world’s most influential person to silence in the digital world. At the moment, nobody knows which Twitter employees have access to user accounts.
It is unknown if the anti-Trump former Twitter staffer was able only to activate or deactivate accounts or she could have done more changes than this. Nonetheless, the way this employee chose to spend his last day at Twitter opened old concerns regarding the power of tech companies.
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