Since Chief Executive Michael O’Leary promised last year that the airline would put a stop to ‘unnecessarily pissing people off’, it changed its focus on the business travellers and cut use of its small regional airports at the same time.
According to Ryanair’s statement, despite the 13% increase in its seat capacity and the opening of many new routes for business travellers, it boosts its load factor which is evident in the seat numbers that were sold that increased by 7%.
The largest low-cost carrier in Europe is looking forward to recording a profit between 810 million euros and 830 million euros after it changed its after-tax profit estimates by 20%.
Better customer service partnered with its efforts to sell more tickets in the past few months has helped Ryanair’s performance making it rise above other low-cost rivals like easyJet and Air Lingus.
This Europe’s largest low cost-carrier has highlighted the succcess of its new routes from London to Glaslow and Edinburgh and from Dublin to Brussels that were opened for business travelers flying three times a day.
Ryanair and easyJet’s focus on better customers service has increased the pressure on the part of high-cost carriers like Lufthansa and Air France.